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Store Manager - Food Lion
Full/Part Time Status
Customer Support Center - Salisbury, NC
Customer Support Center
Job Title: Store Manager - Food Lion
Job Location: Willing to worrk in the De area
Responsible for achieving budgeted financial and operating results for an assigned Food Lion store. Maximize store sales and profitability by ensuring the execution of promotional and merchandising programs in accordance with Customer Support Center (CSC) plans. Develop a store management team to ensure consistent execution of Standard Practices and other policies and procedures. Serve as a model for customer service and other vital behaviors and instills this value in all associates. Create an environment for continual learning and encourages an open dialogue among associates. Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles, Core Values and Vision Statement. Manage the operation of assigned store. Directly responsible for supervision of Assistant Store Manager, Customer Service Sales Manager, Market Sales Manager, Produce Sales Manager, Deli/Bakery Sales Manager, Seafood Sales Manager, Assistant Store Manager Mastery Trainer, Produce Mastery Trainer, Market Mastery Trainer, Seafood Mastery Trainer, Deli/Bakery Mastery Trainer and the Customer Service Mastery Trainer. Indirectly responsible for providing direction and instruction to all other associates of assigned store. Review financial and operating results to determine where the store stands relative to budgeted sales, expenses, and payroll; share results with associates. Work with store associates to identify the root causes of issues and inefficiencies; ensure that direct reports develop sound plans for resolution. Assess staffing needs; interview and select store management and ensure store management is able to identify and select qualified candidates to meet their staffing needs; coordinates with the District Manager as necessary. Constantly interact with customers; remain highly visible. Monitor shrink and ensure that moneys are accounted for properly. Ensure that order and security controls are in place, consistent with standard practices. Visit competitors’ store to stay abreast of product and price offerings. Adhere to all company guidelines, policies and standard practices. This description is intended to outline the primary responsibilities, general nature and level of work being performed by associate assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies.
Average Cost Inventory System (ACIS)
Retail Associate Training and Development
Planning, Analytical Thinking and Problem Solving
Flexibility and Leading Change
Broad Operational Knowledge
Asset Utilization and Cost Control
Ability to rotate and organize products, perform job duties as needed and complete necessary paperwork
Must have successfully completed Computer Based Training (CBT) and Training Aid courses
Ability to reach, stoop, and lift up to 70 lbs.; to push or pull product up to 2,000 lbs.using a pallet jack.
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position in which it is required.
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